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Last Updated: March 2026
We want you to be happy with what you bought. If something is not right, we will work with you to fix it. Here is how returns, refunds, and replacements work for everything we sell.
Coffee is perishable. It is roasted fresh, and we cannot resell it once it leaves our hands. Because of that, all coffee bean sales are final.
If your beans arrive damaged, you received the wrong order, or something is off with the quality, reach out within 7 days of delivery. We will send a replacement or issue store credit.
You have 30 days from delivery to return merchandise and apparel. Items must be unworn, unwashed, and unused with all original tags attached.
Returns are refunded to your original payment method within 5-10 business days after we receive the item. You are responsible for return shipping costs.
If your item arrived damaged or defective, contact us and we will cover return shipping and send a replacement.
Same rules as merchandise. 30 days from delivery, unused, in original packaging. Customer covers return shipping.
Defective items get replaced at no cost to you.
All digital product sales are final. No refunds once a file has been delivered or downloaded.
If your file is corrupted or you cannot access your download, contact us and we will get you a working copy.
Everything purchased at the cart — drinks, food, anything handed to you in person — is final sale. No refunds on cart purchases.
Not happy with your drink? Tell the barista before you leave. They will remake it on the spot.
Damaged in transit: Contact us within 7 days of delivery with photos of the damage. We will replace the item or issue a refund.
Lost packages: If your order never arrives, let us know. We will file a claim with the carrier and either reship your order or refund you.
Wrong item: If we shipped the wrong thing, we cover return shipping and send the correct item.
Email returns@elgatonegro.coffee with:
We will respond within 2 business days with instructions.
You pay return shipping on all standard returns. We recommend using a trackable shipping method — we are not responsible for returns lost in transit.
We cover shipping costs when the issue is on our end: wrong item, defective product, or damage that happened before it reached you.